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Privacy

Last modified: April 4, 2013

MySupportPal is committed to respecting the privacy rights of Users of the Website and Services. We created this Privacy Policy to give You confidence as You visit and use the Website, and to demonstrate MySupportPal’s commitment to fair information practices and to the protection of privacy. This Privacy Policy will explain how information is collected on our Website, and how this information is used.

Users, whom register for a session and participate in a session, must be eighteen (18) years of age or older. All persons under 18 are prohibited from registering on MySupportPal.

Any terms capitalized, but not otherwise defined herein, shall have the respective meanings set forth in the MySupportPal Terms of Service. This Privacy Policy is only applicable to the Website and Services and not to any websites or applications of ThirdParty Website/Services, which may have data collection, storage and use practices and policies that differ materially from this Privacy Policy. For additional information, see the section concerning Third-Party Websites/Services, below.

BY USING THE WEBSITE AND/OR APPLICATIONS, YOU REPRESENT AND WARRANT THAT YOU HAVE READ AND UNDERSTOOD, AND AGREE TO THE TERMS OF, THIS PRIVACY POLICY. IF YOU DO NOT UNDERSTAND OR DO NOT AGREE TO BE BOUND BY THIS PRIVACY POLICY, YOU MUST IMMEDIATELY CEASE AND DESIST USE OF THE WEBSITE AND/OR APPLICATION.

Each time You use the Website and/or Applications, the then-current version of this Privacy Policy will apply. Accordingly, each time You use the Website and/or Applications You should check the date of this Privacy Policy and review any changes since the last time You used the Website and/or Services. For additional information, see the section concerning Updates and Changes to Privacy Policy, below.

    1. Children’s Privacy
      MySupportPal does not solicit or knowingly collect personally identifiable information from children under the age of 13. If MySupportPal obtains actual knowledge that it has collected personally identifiable information from a child under the age of 13, MySupportPal will immediately delete such information from its database.
    1. Information Collection Practices
        1. Traffic Data
          MySupportPal automatically gathers information of the sort that browsers automatically make available, including: (i) IP addresses; (ii) domain servers; (iii) types of computers accessing the Website; and (iv) types of Web browsers accessing the Website (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify You.
        1. Cookies
          A cookie is a string of information that a website stores on a user’s computer, and that the user’s browser provides to the website each time the user submits a query to the website. The purpose of a cookie is to identify the user as a unique user of the Website. MySupportPal uses cookies to store Your registration information so You do not have to re-enter all of it each time You visit the Website. MySupportPal may use cookies, and other methods, to store and retrieve data from Your web browser. For additional information on MySupportPal’s uses of cookies, see the section concerning Information Use and Disclosure Practices/Traffic Data and Information Gathered Using Cookies, below.
          Most browsers allow You to control cookies, including whether or not to accept them and how to remove them. You may set Your browser to notify You if You receive a cookie, or You may chose to block cookies with Your browser. If You block cookies on the Website, You do so with the understanding that certain Services and features of the Website may not function properly without the aid of cookies.
        1. Web Beacons
          Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies which are stored on the user’s computer hard drive, web beacons are embedded invisibly on web pages (or in e-mail). Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns. For additional information on MySupportPal’s uses of web beacons, see the section concerning Information Use and Disclosure Practices/Traffic Data and Information Gathered Using Cookies & Web Beacons, below.
        1. Mobile Device Data
          When users download, install and use Website Services on their mobile phone or other wireless telecommunications device, MySupportPal automatically gathers information, including without limitation, carrier providers, unique device identifiers (such as UDIDs and device IDs), geo-location information, the types of mobile devices accessing the Application, and the types of operating systems accessing the Applications (collectively, “Mobile Device Data”). A unique device identifier is a string of alphanumeric characters (similar to a serial number) that is unique to each mobile phone or other wireless communications device. MySupportPal uses Mobile Device Data to understand usage patterns and to improve Services. For additional information on MySupportPal’s uses of Mobile Device Data, see the section concerning Information Use and Disclosure Practices/Traffic Data and Information Gathered Using Cookies, Web Beacons, and Mobile Device Data, below.
        1. Ad Serving and Usage Analytics
          MySupportPal uses third-parties for advertising and usage analytics for the Website and Services. These third-parties may place cookies on Your machine, use web beacons, gather personal information (as defined below), Traffic Data and Mobile Device Data, and log data to collect traffic and activity data in order to deliver relevant metrics, content, and advertising. We do not share Your non-public personal information with these parties, but we may share anonymized or aggregated information with them to improve the relevancy of the ads You see at MySupportPal. The collection of this information by third-parties are subject to such third-parties’ privacy policies. For additional information, see the section concerning Third-Party Websites/Services, below. With regards to advertising on the Website, to learn more about behavioral advertising practices or to opt-out of this type of advertising, visit networkadvertising.org, https://www.aboutads.info/, and jumptap.com.
        1. Personal Information
          You will be asked to provide MySupportPal certain personal information related to You. Personal information includes, without limitation: (1) registration data (such as Your name, email address, and phone number); and (2) demographic data” (such as Your city and state). The personal information You provide is used for such purposes as, to allow You to set up a user account to register for a session or to comment on blogs, for MySupportPal to call You to conduct Your scheduled session, to improve Website content and/or Services, to customize advertising and content You see, and to communicate with You about new features and other news. 

You are under no obligation to provide personal information, with the caveat that Your refusal to do so may prevent You from using certain of the Services.
      1. Information You Make Public
        Certain portions of the Website are open to any viewer, such as MySupportPal’s blog comment sections that reveal Your name, city, state, and Your comment content. Any information and/or content You post, upload, or display in the Website’s blog comment sections become available and accessible to users of the Website and search engines. Any information that You choose to disclose by means of such features becomes public information. You should exercise caution when deciding to disclose Your personal information by means of such features, and You agree to assume all responsibility for doing so.
    1. Information Use and Disclosure Practices
        1. Traffic Data and Information Gathered Using Cookies, Web Beacons & Mobile Device Data
          MySupportPal analyzes Traffic Data and information gathered using cookies, web beacons and Mobile Device Data to help MySupportPal better understand who is using the Website and/or Services and how they are using the Website and/or Services. By identifying patterns and trends in usage, MySupportPal is able to better design the Website and Services to improve Your experience, and to serve Users more relevant and interesting content and advertisements. From time to time, MySupportPal may release Traffic Data and information gathered using cookies, web beacons and Mobile Device Data in the aggregate, such as by publishing a report on trends in the usage of the Website. In addition, MySupportPal may share Traffic Data and Mobile Device Data and information gathered using cookies and web beacons with: (1) third-party analytics companies so that such third-parties may help MySupportPal better understand who is using the Website and/or Services and how they are using the Website and/or Services; and (2) its advertisers and marketing partners so that such third-parties may provide the Website with advertisements tailored to Users’ interests.
      1. Personal Information
        1. Generally. MySupportPal uses Your Registration Data to send You information about MySupportPal and MySupportPal’s products and services, and to contact You when necessary in connection with the Services. MySupportPal uses Your demographic data to customize and tailor Your MySupportPal experience. As with Traffic Data and Mobile Device Data and information gathered using cookies and web beacons, from time to time MySupportPal may release demographic data in the aggregate, such as by publishing a report on trends in the usage of the Website and/or Services. In addition, MySupportPal shares anonymized and demographic data with its advertisers and marketing partners so that such third-parties may provide MySupportpal with advertisements tailored to User’s interests. To opt-out of sharing Your anonymized and demographic data with certain partners, visit networkadvertising.org, aboutads.info, and jumptap.com
        2. Disclosure Practices
Except as otherwise provided in this Privacy Policy, and under the following circumstances, MySupportPal will keep Your personal information private, and will not share it with third parties.
          • Disclosure in Connection with Services. MySupportPal discloses personal information to those who help it provide services, including those who perform technical, administrative and data processing tasks such as hosting, billing, fulfillment, and data storage and security.
          • By Law or to Protect Rights. MySupportPal discloses personal information when required to do so by law, or in response to a subpoena or court order, or when MySupportPal believes in its sole discretion that disclosure is reasonably necessary to protect the property or rights of MySupportPal, third-parties or the public at large.
          • Business Transfers; Bankruptcy. MySupportPal reserves the right to transfer all personal information in its possession to a successor organization in the event of a merger, acquisition, or bankruptcy or other sale of all or a portion of MySupportPal’ assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred personal information will be subject to this Privacy Policy, or to a new privacy policy if You are given notice of that new privacy policy and an opportunity to affirmatively opt-out of it. Personal information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by MySupportPal’s successor organization.
    2. Consent to Receive Email from MySupportPal
      In addition to Your consent to receive email communications as indicated in the Terms of Service, by registering with the Website and/or Services, You thereby consent to receive email communications from MySupportPal regarding new product offers, promotions and other matters. You may opt-out of receiving product offers and promotions at any time by following the unsubscribe instructions contained in each email.
    1. Security of Personal Information
      The Website is protected by SiteLock (located at http://www.sitelock.com/how-it-works.php), a leader in website security, which helps protect the website from hackers, malware, spam, viruses, and scams. MySupportPal has implemented and maintains reasonable security procedures and practices to protect against the unauthorized access, use, modification, destruction or disclosure of Your personal information.
    1. User Ability to Access, Update, and Correct Personal Information
      MySupportPal wants Your personal information to be complete and accurate. By using the Website and/or Applications, You represent and warrant that all information You provide on any registration form or otherwise in connection with Your use of the Website and/or Services will be complete and accurate, and that You will update that information as necessary to maintain its completeness and accuracy. To confirm the completeness and accuracy of, or make changes to, Your personal information, please login and visit Your personal profile.
    1. Third-Party Websites/Services/Applications
      MySupportPal neither owns nor controls Third-Party Websites/Services/Applications. Accordingly, Third-Party Websites/Services/Applications are under no obligation to comply with this Privacy Policy except with respect to personal information provided directly to them by MySupportPal. Before visiting or providing personal information to a Third-Party Website, You should inform Yourself of the privacy policies and practices of that Third-Party Website, and should take those steps necessary to, in Your discretion, protect Your privacy.
  1. Updates and Changes to Privacy Policy
    MySupportPal reserves the right, at any time and without notice, to add to, update, change or modify this Privacy Policy, simply by posting such update, change or modification on this page. Any such addition, update, change or modification will be effective immediately upon posting on the Website. You will be deemed to have agreed to any such modification or amendment by Your decision to continue using the Website and/or Application following the date in which the modified or amended Privacy Policy is posted on the Website.