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FAQs

What if there is a technological problem preventing the session from starting or the signal is lost/dropped during my session?

MySupportPal will make three attempts to begin your session. There are no refunds if you are unavailable for your scheduled session, except for in the case of force majeure, governmental action, power failures, disruption of satellite service, or inability to obtain and/or maintain technical communications services. In this case, once a communication apparatus becomes available, a MySupportPal representative will immediately follow up and communicate to the Client via telephone or email to reschedule the session or any remaining portion of the session.

During my session I realize I need more time. What do I do?

Book another session through MySupportPal.com. If you wish, at the end your session you may inform the SupportPal that you would like to return for another session.

What if I need to reschedule and/or cancel my session?

Email us at session@mysupportpal.com no later than 24 hours in advance of your scheduled session. There are no refunds for a session cancelled less than 24 hours prior to its scheduled session.

What if I don’t like what the SupportPal says to me?

Feel free to inform the SupportPal and/or email session@mysupportpal.com.

Is there an age limit to book a session and participate in a session?

Yes, you must be 18 years or older.

What if I just want to vent?

Many people do this, why shouldn’t you? Feel free to blow off steam, but know that the SupportPal representative will encourage you to resolve an issue.

Do I have to take deep breaths before I start sharing my problems with the SupportPal?

Not if you don’t want to.